The time has come to redefine leadership. When you critical examine what leadership involves, you quickly discover that it is necessary to turn the conventional definition of leadership on its head.
This means that an altruistic motive is essential for successful businesses, even though this goes against what we commonly think.
Humility in a leader is strongly related to employee trust in the leader. Trust in leadership is critical in enabling the success of an enterprise.
High scores in customer satisfaction don’t necessarily link to sustainable growth. Customer satisfaction is the wrong measure.
In this article I want to briefly talk about internal controls in business and what their purpose is. P.S. they come with a health warning!
Empowered employees are a leader’s dream. Empowerment in the workplace doesn’t come easy though and it definitely doesn’t happen by itself.
It is necessary to be very careful about the way in which negative feedback is delivered. Use these five tips to give negative feedback during an employee appraisal.
Managing a safe company that would dare to do better than “industry average” takes new initiatives from top and senior management.
At the deepest level there is chasm between the promise that most brands make and the customer’s experience of the brand. We help close the gap.
What struck me was a sense of them doing nothing but wait. I could not but compare it with Becket’s play “Waiting for Godot.”