Tag: expertise
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Why Customer Satisfaction is not Enough
High scores in customer satisfaction don’t necessarily link to sustainable growth. Customer satisfaction is the wrong measure.
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Excellence Profiling: Understanding what Makes an Expert
Because experts don’t really “know” how they are being an expert, if you want to know what makes an expert, you have to do a profile on them, which can be replicated in other people with potential.
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Why Focusing on Results is Living in the Past
The second issue with focusing on results is that it keeps us stuck in the past.
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Behavior: Expressing Myself in the World
My behavior is my presence in the world. Binswanger, the philosopher, called this our being-in-the-world. Behavior is how and why we are being-in-the-world.
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I Learn Through Sharing
“I Learn Through Sharing” means that we open new horizons for ourselves and for others by being open with what we know, so that we can come to know more.
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Expertise in the Art of Communication
Good communication facilitates mutual understanding which breads greater inter-personal harmony, facilitates effective cooperation and broadens one’s horizons.
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Awareness and Safe Behaviour
Walking underground in the passages of a platinum mine with the shift supervisor, I noticed that he was not 100% focused on our discussion