Tag: business
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Leadership is About Achieving People Through Results
The time has come to redefine leadership. When you critical examine what leadership involves, you quickly discover that it is necessary to turn the conventional definition of leadership on its head.
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The One Thing People Forget to Mention about Successful Businesses
This means that an altruistic motive is essential for successful businesses, even though this goes against what we commonly think.
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If You Want to be Trustworthy You Must be Humble
Humility in a leader is strongly related to employee trust in the leader. Trust in leadership is critical in enabling the success of an enterprise.
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Why Customer Satisfaction is not Enough
High scores in customer satisfaction don’t necessarily link to sustainable growth. Customer satisfaction is the wrong measure.
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Why are Internal Controls Important in Business?
In this article I want to briefly talk about internal controls in business and what their purpose is. P.S. they come with a health warning!
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5 Steps to Empowerment in the Workplace
Empowered employees are a leader’s dream. Empowerment in the workplace doesn’t come easy though and it definitely doesn’t happen by itself.
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Giving Negative Feedback
It is necessary to be very careful about the way in which negative feedback is delivered. Use these five tips to give negative feedback during an employee appraisal.
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Safety is for the Courageous: Part 2
Managing a safe company that would dare to do better than “industry average” takes new initiatives from top and senior management.
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Helping Brands Deliver on Their Brand Promise
At the deepest level there is chasm between the promise that most brands make and the customer’s experience of the brand. We help close the gap.
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Habitual Living: Waiting for Godot
What struck me was a sense of them doing nothing but wait. I could not but compare it with Becket’s play “Waiting for Godot.”