Good communication really starts with the ability to listen. Being a good listener then is a very important skill. So, how does one become a good listener?
We are frequently “dumbed down” by our emotions, especially if it reaches a certain level of intensity. We tend to see our “emotions” not things themselves.
The fun part begins when you start paying attention to how people respond or react to what you say or do.
“Gratitude is a sense of thankfulness and joy in response to receiving a gift, whether the gift be a tangible benefit from a specific other or a moment of peaceful bliss evoked by natural beauty.”
Organisations must have the agenda of empowering employees and not seek to exploit them for profit. In other words organisations must seek to become platforms for creativity and progress rather than profit machines.
Walking underground in the passages of a platinum mine with the shift supervisor, I noticed that he was not 100% focused on our discussion
Situational awareness is the ability to observe the world around you without fouling it up with internal dialogue, judgment, or other distraction.
A person who functions from receptive attention is an experience machine whose life is filled with wondrous experiences with new delights around every corner.
Perhaps then we should stop using the word “awesome” when we have failed to recognize the majestic character of that which we are commenting on.
Accountability involves setting reasonable expectations with regards to performance and then holding employees to those expectations.