In a conversation with khun Virat Jaruchoktaweechai who runs all of dtac’s call centres, he indicated that they had done an investigation into the 3 top performing teams in their organisation.
This was the introductory speech by Etsko Schuitema at the recent Schuitema Strategy Process on 30th July 2013.
An example of how the Means, Ability and Accountability model helped a Shift Supervisor at Lonmin achieve his performance bonus.
Suppose you want to design the best company on earth to work for. What would it be like?
We get so attached to the illusion of our PR that it becomes our reality, and we start to believe it. When the bubble gets pricked, it hurts like hell!
Coaching is powerful process of facilitating change…