Know your customer, and they will consistently select you over other service providers. Keeping customers is always a matter of maintaining relationships and this requires that you know them intimately.
In this article I want to explain the relationship between control and accountability.
Measuring happiness levels, as well as catering to employees’ wants, often fails to achieve the underlying goal of engaged employees.
In this article I want to speak specifically about results focused leadership and its impact on employee willingness/engagement.
I want to explore the issue of how leadership is to achieve this. What can leadership do to unlock employee willingness to change and become more mature?