We have a tendency to indulge in the negative and overlook the positive. If there is any work to be done, it is to try to focus on the positive.
High scores in customer satisfaction don’t necessarily link to sustainable growth. Customer satisfaction is the wrong measure.
Handling emotions is a good investment in the workplace. Being good at handling your emotions makes you more effective.
What is the real truth about empowerment in business? Empowerment means slowly putting decision making power back in the hands of employees.
Emotional intelligence is the full awareness of one’s own emotional responses to things. It is about truly understanding what emotional responses tend to accompany what sorts of environmental stimuli.
Human beings have a predilection for asking for advice. We look to others who we perceive as more knowledgeable than us for guidance.
I think knowledge in itself has an immense value, but only if it is engaged with in the correct way.
Things we have actually enrich our lives very little. Things become enriching to our lives when we use them. But this means they are not valuable, it is our own activity that is valuable .
the biggest danger that organisations face is very often not the threat from without, it is the destructive effect of competition between members of the team or functions and departments within the organisation.
Like parenting, some might say about living “I wish I had a handbook.”